Help & Support
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Live ChatAvg. response: 2 minCall Us1800-123-456 (Toll Free)Email Ussupport@baniyabazaar.inTrack OrderCheck delivery status
Frequently Asked Questions
How do I track my order?
Go to 'My Orders' from your account menu, select the order and click 'Track Order' to see real-time status and rider location.
What is the return policy?
Most products can be returned within 7 days of delivery if unused and in original packaging. Some categories like groceries and perishables are non-returnable.
How does 24-hour delivery work?
24-hour delivery items are fulfilled directly from the seller's local store, typically within 30 minutes to 24 hours depending on the seller and your location.
How do I upload a prescription for medicines?
On the Pharmacy page or during checkout for Rx-required medicines, click 'Upload Prescription' and submit a clear photo or PDF. Our pharmacist verifies it before dispatch.
How do I become a seller on Baniya Bazaar?
Click 'Sell on Baniya Bazaar' from the menu, fill out your business and GST details, and our team will verify and onboard you within 48 hours.